These Terms and Conditions set out the basis on which removal services are provided within and around Watford. By booking or using any removal, packing, storage, or related services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, company, partnership or organisation requesting the removal services.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided.
Goods means the items, furniture, personal effects, equipment or materials which are to be packed, moved, stored or otherwise handled under the Services.
Premises means any property or location from or to which the Goods are to be moved or where Services are to be carried out.
Contract means the agreement between the Customer and the removal company, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
The Services typically include the provision of vehicles, removal staff, packing materials if agreed, and the loading, transportation and unloading of Goods between specified premises in the Watford area and other destinations as requested by the Customer.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, specialist lifting services, or the packing of fragile or high-value items. Any such services may be provided only if specifically agreed and may incur additional charges.
3.1 Bookings can be made following a quotation, which may be based on an in-person survey, video survey, detailed inventory, or information supplied by the Customer. The Customer must ensure that all information provided is accurate and complete.
3.2 The quotation will usually specify the date of the move, the Services to be provided, and the estimated cost. Quotations are normally valid for a limited period as stated in the quotation. If no period is specified, quotations are valid for 30 days from the date of issue.
3.3 A booking is only confirmed when the Customer has accepted the quotation in writing or by clear verbal confirmation, and any required deposit has been received and acknowledged. Provisionally held dates are not guaranteed until confirmation and deposit are received.
3.4 The removal company reserves the right to decline any booking request, or to request further information, before confirming the Contract.
4.1 The Customer is responsible for:
Ensuring that adequate and lawful access is available at all Premises for removal vehicles and staff, including parking permissions where required.
Obtaining any necessary permissions, permits, or authorisations for loading, unloading, or storage at the Premises.
Preparing the Goods for transport, including proper packing where this is not part of the Services, and ensuring that items are safe to move.
Clearly identifying any fragile, high-value, unusual, or particularly heavy items, and drawing attention to any Goods which may require specialist handling.
Ensuring that all Goods to be moved are made available at the agreed time and are fully labelled, where applicable, to indicate their intended rooms or final locations.
4.2 The Customer must not request the transport or handling of any items that are illegal, hazardous, explosive, flammable, perishable in a way that risks damage to other Goods, or otherwise prohibited under applicable law or regulations.
5.1 The applicable charges for the Services will be set out in the quotation or otherwise agreed prior to the booking being confirmed. Prices are usually based on factors such as the volume of Goods, access conditions, distance travelled, and any additional Services requested.
5.2 A deposit may be payable at the time of booking. The balance of the charges is normally due before or on the day the Services commence, unless an alternative arrangement has been agreed in writing.
5.3 Payment methods will be specified by the removal company and may include card payment, bank transfer or other agreed methods. Cash payments may be accepted only by prior agreement.
5.4 If payment is not received by the due date, the removal company may refuse to commence or continue with the Services and may charge interest on any overdue sums at the statutory rate or at a rate stated in the quotation or invoice.
5.5 The removal company reserves the right to apply additional charges in the following circumstances:
Delays caused by the Customer or third parties, including but not limited to waiting time at Premises or due to late access to properties.
Significantly different or more difficult access conditions than those previously described by the Customer, such as additional flights of stairs, restricted doorways, or long carrying distances.
Additional Goods or Services requested that were not included in the original quotation.
Work required outside normal working hours where this was not originally agreed.
6.1 If the Customer wishes to cancel or postpone the Services, they must notify the removal company as soon as possible.
6.2 Cancellation charges may apply depending on the amount of notice given. As a general guideline:
If cancellation occurs more than 10 working days before the agreed move date, any deposit may be refunded or transferred, subject to any reasonable administrative charges.
If cancellation occurs within 10 working days but more than 48 hours before the agreed move date, a cancellation fee may be charged, which may be a percentage of the total agreed price.
If cancellation occurs less than 48 hours before the agreed move date, the full charge may become payable, or a higher cancellation fee may apply, as specified in the quotation or booking confirmation.
6.3 If the Customer wishes to amend the booking, such as changing the date, time, or scope of Services, the removal company will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply if the amendment results in extra work, longer distances, or altered scheduling.
6.4 The removal company may cancel or postpone the Services if events beyond its reasonable control occur, such as severe weather, road closures, vehicle breakdowns, staff illness, safety concerns, or other force majeure events. In such cases, liability will be limited to returning any payments already made for Services not yet provided or offering an alternative date, where possible.
7.1 The Customer is responsible for ensuring that suitable parking is available for the removal vehicles at all relevant Premises, and for securing any parking permits or waivers required by local authorities or property management companies.
7.2 If vehicles are unable to park within a reasonable distance of the Premises due to lack of permission, restrictions, or obstructions, additional charges may apply for any extra carrying distances, shuttling of Goods, or waiting time.
7.3 The removal company is not responsible for any parking fines or penalties caused by the Customer providing inaccurate information, failing to obtain permits, or instructing parking in contravention of regulations. Any such costs may be charged to the Customer.
8.1 The removal company will exercise reasonable care and skill in handling the Goods and providing the Services. However, liability is subject to the limitations set out in this clause.
8.2 The removal company will not be liable for any loss or damage arising from:
Goods packed by the Customer where no obvious external damage is visible to the packaging at the time of delivery.
Normal wear and tear or minor cosmetic marks which are reasonably to be expected during a removal.
Inherent defects, flaws or perishable characteristics of the Goods.
Failure of the Customer to identify fragile or high-value items or to provide special instructions where reasonably necessary.
Acts or omissions of the Customer or third parties, including failure to secure premises or provide accurate information.
8.3 The removal company will not be liable for loss or damage to prohibited, hazardous or illegal items, or to items which the company was not made aware of or which were not intended to be moved as part of the Services.
8.4 If loss or damage to Goods occurs due to the removal companys negligence, liability will usually be limited to a reasonable cost of repair, replacement, or compensation, taking into account the age, condition and value of the Goods. The liability limit will be as stated in the quotation or the companys insurance policy, where applicable.
8.5 The Customer must notify the removal company in writing of any apparent loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services. Failure to do so may affect the ability to investigate or settle any claim.
8.6 The removal company shall not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of use, or loss of opportunity, arising from or in connection with the Services.
9.1 The removal company may carry insurance for its legal liabilities in connection with the provision of the Services. Details of such cover, including any applicable limitations and exclusions, may be provided on request.
9.2 The Customer is encouraged to arrange additional insurance for their Goods where the standard liability limits are insufficient or where high-value items are involved.
10.1 Any removal or disposal of waste, unwanted items, or materials must comply with applicable waste management and environmental regulations.
10.2 The removal company is not a licensed waste carrier unless specifically stated. Where waste removal is offered, it will only cover items that can be lawfully transported and disposed of at appropriate facilities, and additional charges will apply.
10.3 The Customer must not request the removal company to dispose of hazardous, clinical, chemical, or otherwise regulated waste, including but not limited to asbestos, oils, paints, solvents, gas cylinders, or electrical items subject to specific recycling or disposal schemes, unless the company has expressly agreed and is authorised to do so.
10.4 Any fly-tipping or unlawful disposal of waste is strictly prohibited. The Customer remains responsible for ensuring that any waste removal service requested is lawful and that the removal company is provided with full and accurate information about the nature of the items to be removed.
10.5 The removal company reserves the right to refuse to handle or transport any items which it reasonably believes may breach waste or environmental regulations, pose a safety risk, or cause damage to vehicles or other Goods.
11.1 The following items are generally excluded from the Services unless specifically agreed in writing: jewellery, precious metals, cash, securities, important documents, antiques or artworks of high value, animals or live plants, and any item of unusual or exceptional value.
11.2 Where the removal company agrees to handle such items, the Customer may be required to provide a written valuation and may be advised to arrange specific insurance cover. The companys liability for such items will remain limited as set out in these Terms and Conditions, unless otherwise agreed in writing.
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible with the removal company so that a prompt investigation and resolution can be attempted.
12.2 The removal company will aim to respond to complaints within a reasonable timeframe and may request additional information or evidence to assist in assessing the matter.
12.3 If a dispute cannot be resolved directly, the parties may consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings.
13.1 Any personal information provided by the Customer will be used only for the purposes of arranging and performing the Services, managing the Contract, and complying with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws. The removal company will take reasonable steps to protect such data from unauthorised access, loss, or misuse.
14.1 These Terms and Conditions, and any Contract for Services, shall be governed by and interpreted in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer protection laws.
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 The failure of either party to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
15.3 No person other than the Customer and the removal company shall have any rights to enforce any of these Terms and Conditions.
15.4 These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to the relevant Contract.
Calling one of the most experienced removal companies Watford will save you time and money when it comes to moving!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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